|
Freedom
of Information Act
Publication Scheme
Welcome to the Publication Scheme for Asda Opticians, part of Asda Stores Ltd as
required by the Freedom of Information Act 2000.
Introduction
This Publication scheme is a complete guide to the information routinely made
available to the public by Asda Opticians. It is a description of the information about our NHS services that we make publicly available. It
will be reviewed at regular intervals and we will monitor its effectiveness.
How much does it cost?
The
publications are free unless otherwise indicated. Where information is provided at cost, the charges will be calculated as set out in Class 7.
How is the information made available?
The
information within each Class can be printed from this web site and is
available in hard copy from:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD
Tel:
0113 2435435 and ask for the Professional Services Manager for Optical
Your Rights to Information
- The Freedom
of Information Act 2000 is designed to promote openness and accountability
amongst all organisations that receive public money.
- From January
1st 2005 it will oblige opticians practices to respond to
requests about the NHS related information that it holds, and it will
create a right of access to that information. These rights are subject
to some exemptions that have to be taken into consideration before releasing
information.
- In addition
to accessing the information identified in the publication scheme, you
are entitled to request information about our NHS services under the
NHS Openness Code 1995.
- New environmental
information regulations may be introduced as early as 2003. These will
enable similar access to environmental information as under the Freedom
of Information Act 2000.
- Under
the Data Protection Act 1998, you are also entitled to access your clinical
records or any other personal information held about you and you can
contact your local practice to do this.
Feedback
If
you have any comments about the operation of the Publication Scheme, or
how we have dealt with your request for information from the scheme, please
write to:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD
Classes
of Information
All
NHS information at Asda Opticians is held, retained and destroyed within
NHS guidelines. Our commitment to publish information excludes any information
that can be legitimately withheld under the exemptions set out in the
NHS Openness Code or Freedom of Information Act 2000. From 2005, individual
Classes are subject to exemptions, the main reasons being the protection
of commercial interests and personal information under the Data Protection
Act 1998. This Scheme had been written in accordance with those exemptions.
The information on this Scheme is grouped into the following categories:
- Who
we are
Asda
Stores Ltd is part of Wal Mart, the most successful retailer in the
world. Asda has 265 stores across the country, offering customers fantastic
products at every day low prices.
Asda
opened its first Opticians in 2000 as its commitment to providing a
professional, community based eye care service at great value prices.
We now have Opticians in 65 of our stores, providing a full range of
eye care services from eye tests, spectacle dispensing and fitting and
contact lens fitting and aftercare.
To
find your local Asda Opticians, First click
here.
Details
of the Dispensing Opticians, Contact Lens Opticians and Optometrists
employed in our Opticians can be obtained by contacting the department
directly. Additionally, details of all Dispensing Opticians, Contact
Lens Opticians and Optometrists registered in the UK are available from
the General
Optical Council
Tel:
0207 5803898. Asda
Opticians is part of Asda Stores Ltd, Great Wilson Street, Southbank,
Leeds LS11 5AD. Our registration number is 464777.
- Our
services
All
Asda Opticians provide free NHS eye tests for those who are eligible.
You may also be entitled to vouchers that can be used against the purchase
of glasses or contact lenses if you require them. To find out if you
are eligible for assistance please contact any Asda Opticians for details of NHS optical services
and charges.
Appointments
for eye tests can be booked over the phone, or by visiting one of our
practices. To find the address or phone number of your local practice,
please
click
here.
Opening
times can vary between locations, so please call to confirm.
- Financial
and funding information
For
every eye test performed on behalf of the NHS the opticians practice
receives a set fee of £16.72. This covers expenses such as optometrist
and staff salaries, equipment costs and other store overheads.
If
you are not eligible for the NHS eye test, please contact your local
store/practice for details of our current charges.
A
hard copy of the company accounts can be requested from:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD - Regular
publications and information for the public
A
complete set of information about optical and ocular conditions, eye
tests, glasses, and contact lenses, can be found from the following
sources;
The
College of Optometrists
42 Craven Street
London
WC2N 5NG
Tel:
0207 8396000
www.college-optometrists.org
Eyecare
Information Service
PO Box 131
Market Rasen
Lincolnshire
LN8 5TS
www.eyecare-information-service.org.uk
Some
of this information is also available in patient leaflets. These are
freely available from all our practice(s). To request a set of leaflets
by post, please contact:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD Tel:
0113 2435435 and ask for the Professional Services Manager for Optical
- Complaints
If
you have a complaint about any of our products or services, we recommended
that you first discuss any problems with the manager at the practice
concerned.
If
the matter cannot be resolved in this way or you are unsatisfied with
the response you receive please contact Customer Relations on 0500 1000
55.
For
a full copy of the Optical complaints policy, please click
here.
A
hard copy of the Optical complaints policy is available on request from:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD
Tel:
0113 2 435425 and ask for the Professional Services Manager for Optical
- Our
policies and procedures
A
hard copy of our policies on Data Protection and Health and Safety are
available on request from:
Professional
Services Manager
Asda Opticians
Asda House
Great Wilson Street
Southbank
Leeds
LS11 5AD Tel:
0113 2 435425 and ask for the Professional Services Manager for Optical
- This
publication scheme
In
this class we will publish any changes we make to this publication scheme,
the criteria on which our information management policies are made and
a referral point for all enquires regarding information management generally
in practice. We will also publish any proposed changes or additions
to publications already available.
Cost
of Information
For
the most part, we will only charge for hard copies, or copies onto media.
Charges are as follows and will be reviewed regularly.
- Accessed
from our website – free of charge
- Single
hard copies – free of charge
- Multiple
hard copies, or archived copies will attract a charge for photocopying,
retrieval and postage. We will inform you of the cost of these charges
that will have to be paid in advance.
- E-mail
will be free of charge.
Useful Resources
Websites:
www.informationcommissioner.gov.uk
- Lord
Chancellors Department
www.lcd.gov.uk
- NHS Freedom
of Information
www.foi.nhs.uk
Publications:
- Freedom
of Information Act 2000
www.hmso.gov.uk/acts/acts2000/20000036.htm
Copyright:
Material
available through this publication scheme is copyright unless otherwise
indicated. Unless expressly indicated to the contrary, it may be reproduced
free of charge in any format or medium, provided it is done so accurately
in a manner that will not mislead. Where items are re-published or copied
to others, you must identify the source and acknowledge copyright status.
This permit does not extend to third party material, accessed through
the scheme.
For
HMSO Guidance notes see www.hmso.gov.uk/guides.htm.
Local
Opticians List
|
STORE
NAME
|
STORE
ADDRESS
|
TELEPHONE
|
FAX
|
|
BARNSLEY
|
OLD
MILL LANE, BARNSLEY, SOUTH YORKSHIRE, S71 1LN
|
01226
704912
|
01226
704913
|
|
BECKTON
|
TOLLGATE
ROAD, OFF NORTH CIRCULAR ROAD, BECKTON, E6 4JP
|
0207
5402952
|
0207
5402953
|
|
BIRCHWOOD
|
DEWHURST
ROAD, BIRCHWOOD, WARRINGTON, WA3 7PG
|
01925
820797
|
01925
821546
|
|
BISHOP
AUCKLAND
|
SOUTHCHURCH
ROAD, BISHOP AUCKLAND, CO. DURHAM, DL14 6LB
|
01388
600312
|
01388
600313
|
|
BLACKWOOD
|
HIGH
STREET, BLACKWOOD, GWENT, NP12 0NT
|
01495
231571
|
01495
231572
|
|
BOURNEMOUTH
|
ST
PAULS ROAD, BOURNEMOUTH, BH8 8DL
|
01202
200192
|
01202
200193
|
|
BRIGHTON
HOLLINGBURY
|
UNIT
1, CROWHURST ROAD, HOLLINGBURY, BRIGHTON, BN1 8AS
|
01273
560412
|
01273
560413
|
|
CASTLEPOINT
|
CASTLEPOINT
SHOPPING CENTRE, CASTLE LANE WEST, BOURNEMOUTH, BH8 9UP
|
01202
844412
|
01202
844413
|
|
CANTERBURY
|
STURRY
ROAD, CANTERBURY, KENT, CT1 1DG
|
01227
378995
|
01227
378994
|
|
CARDIFF
CORYTON
|
LONGWOOD
DRIVE, CARDIFF, CF4 7EW
|
02920
544611
|
02920
544612
|
|
CHADDERTON
|
MILNE
STREET, CHADDERTON, OLDHAM, OL9 0JE
|
0161
6787933
|
0161
6780927
|
|
CORBY
|
PHOENIX
PARKWAY, CORBY, NORTHAMPTONSHIRE, NN17 5DT
|
01536
208301
|
01536
400983
|
|
CREWE
|
VICTORIA
CENTRE, CREWE, CHESHIRE CW1 2PT
|
01270
614912
|
01270
614913
|
|
CUMBERNAULD
|
1 TRYST
ROAD CUMBERNAULD, STRATHCLYDE, G67 1ES
|
01236
780197
|
01236
780207
|
|
CWMBRAN
|
LLEWELYN
ROAD, CWMBRAN, WALES, NP44 1UL
|
01633
645412
|
01633
645413
|
|
DAGENHAM
|
MERRIELANDS
CRESCENT, DAGENHAM, ESSEX RM9 6SJ
|
0208
5965372
|
0208
5965373
|
|
DERBY
|
DERBY
ROAD, SPONDON, DERBY, DE21 7LW
|
01332
826712
|
01332
826713
|
|
DEWSBURY
|
MILL
STREET WEST, DEWSBURY, WF12 9AE
|
01924
431612
|
01924
431613
|
|
DUNDEE
MILTON
|
LONGTOWN
ROAD, DUNDEE, DD4 7RX
|
01382
513707
|
01382
513813
|
|
EASTBOURNE
|
THE
CRUMBLES, PEVENSEY BAY ROAD, EASTBOURNE, EAST SUSSEX BN23 6JH
|
01323
471873
|
01323
471875
|
|
EASTLANDS
|
SPORT
CITY, ASHTON NEW ROAD, BRADFORD, MANCHESTER M11 4BD
|
0161
2303512
|
0161
2303513
|
|
EASTLEIGH
|
BOURNEMOUTH
ROAD, CHANDLERS FORD, EASTLEIGH, HAMPSHIRE SO53 3YJ
|
02380
270672
|
02380
270682
|
|
FARNBOROUGH
|
WEST
MEADE, FARNBOROUGH, HAMPSHIRE, GU14 7LT
|
01252
557292
|
01252
557293
|
|
FULWOOD
|
EAST
WAY, FULWOOD, PRESTON, PR2 9NP
|
01772
707866
|
01772
707843
|
|
GRANTHAM
|
UNION
STREET, GRANTHAM, LINCOLNSHIRE, NG31 6NZ
|
01476
581567
|
01476
581568
|
|
GREAT
YARMOUYTH
|
ACLE
NEW ROAD, GREAT YARMOUTH, NORFOLK, NR30 1SF
|
01493
336812
|
01493
336813
|
|
GREENHITHE
|
OFF
CROSSWAYS BOULEVARD, STATION ROAD, GREENHITHE, KENT DA9 9RE
|
01322
374162
|
01322
374163
|
|
GOVAN
|
500
HELEN STREET, GOVAN, GLASGOW, G51 3HR
|
0141
4457512
|
0141
4457513
|
|
HARTLEPOOL
|
MARINA
WAY, HARTLEPOOL TS24 0XR
|
01429
239112
|
01429
239113
|
|
HAVANT
|
LARCHWOOD
AVENUE, BEDHAMPTON, HAVANT, HAMPSHIRE, PO9 3QW
|
02392
445857
|
02392
445853
|
|
HORWICH
|
43
- 53 THE LINKWAY, MIDDLEBROOK, HORWICH, BOLTON BL6 6JA
|
01204
698553
|
01204
691681
|
|
HULL,
HESSLE
|
HESSLE
ROAD, HULL, HU4 3PE
|
01482
596712
|
01482
596713
|
|
HYDE
|
GREENFIELD
STREET, HYDE, CHESHIRE SK14 1BD
|
0161
8825712 / 8825713
|
0161
8825711
|
|
IPSWICH
|
GODDARD
ROAD, WHITEHOUSE INDUSTRIAL ESTATE, IPSWICH, IP1 5PD
|
01473
464723
|
01473
464731
|
|
ISLE
OF DOGS
|
151
EAST FERRY ROAD, MILLWALL, LONDON E14 3BT
|
0207
5363865
|
0207
5363867
|
|
KILLINGBECK
|
KILLINGBECK
DRIVE, YORK ROAD, LEEDS, LS14 6UT
|
01132
409485
|
0113
2407395
|
|
KIRKCALDY
|
CARBERRY
ROAD, MITCHELSON INDUSTRIAL ESTATE, KIRKCALDY, FIFE KY1 3NU
|
01592
657312
|
01592
657313
|
|
LEAMINGTON
SPA
|
CHESTERTON
DRIVE, SYDENHAM, LEAMINGTON SPA, WARWICKSHIRE CV31 1YD
|
01926
459112
|
01926
459113
|
|
LEICESTER
|
NARBOROUGH
ROAD SOUTH, FOSSE PARK, BRAUNSTONE, LEICESTER LE3 2LL
|
0116
2826780
|
0116
2826794
|
|
LEYTON
PARK
|
LEYTON
MILLS CENTRE, 1 MARSHALL ROAD, LEYTON PARK, LONDON E10 5NH
|
0208
9888312
|
0208
9888313
|
|
LINWOOD
|
PHOENIX
RETAIL PARK, LINWOOD ROAD, PAISLEY, PA2 1AB
|
0141
842 8512
|
0141
8428513
|
|
LIVINGSTON
|
ALMONDVALE
ROAD SOUTH, LIVINGSTON, WEST LOTHIAN, EH54 6NB
|
01506
835981
|
01506
835982
|
|
MANSFIELD
|
OFF
OLD MILL LANE, FOREST TOWN, MANSFIELD, NOTTINGHAM NG19 0HA
|
01623
676767
|
01623
676783
|
|
MARYHILL
|
20
ROTHES DRIVE, SUMMERSTON, GLASGOW, G23 5EZ
|
0141
9481331
|
0141
9465123
|
|
MINWORTH
|
WALMSLEY
ASH ROAD, MINWORTH, SUTTON COLDFIELD, WEST MIDLANDS B76 8XL
|
0121
3137157
|
0121
3137163
|
|
NUNEATON
|
NEW
TOWN ROAD, NUNEATON, WARWICKSHIRE CV11 4FL
|
02476
328642
|
02476
374209
|
|
PARK
ROYAL
|
2/20
WESTERN ROAD, PARK ROYAL, PARK ROAD, LONDON, NW10 7LW
|
0208
9519112
|
0208
9519113
|
|
PATCHWAY
|
HIGHWOOD
LANE, PATCHWAY, BRISTOL BS34 5TL
|
0117
9798289
|
0117
9798227
|
|
PETERLEE
|
SURTEES
ROAD, PETERLEE, COUNTY DURHAM, SR8 5HA
|
0191
5878612
|
0191
5878613
|
|
PILSWORTH,
BURY
|
PILSWORTH
INDUSTRIAL ESTATE, PILSWORTH ROAD, BURY, BL9 8RS
|
0161
7666810
|
0161
7666736
|
|
PORTLETHEN
|
MUIREND
ROAD, PORTLETHEN, ABERDEEN, AB12 4XP
|
01224
787512
|
01224
787511
|
|
PUDSEY
|
OWLCOATES
CENTRE, VARLEY STREET, STANNINGLEY, LEEDS, LS28 6AR
|
0113
2905212
|
0113
2905213
|
|
QUEENSFERRY
|
ASTON
ROAD, CLWYD, CH5 1UA
|
01244
822335
|
01244
822353
|
|
ROTHERHAM
|
ALDWARKE
LANE, OFF DONCASTER ROAD, ROTHERHAM, SOUTH YORKSHIRE, S65 3EW
|
01709
854813
|
01709
854260
|
|
SCUNTHORPE
|
BURRINGHAM
ROAD, SCUNTHORPE, NORTH LINCOLNSHIRE DN17 2XF
|
01724
289772
|
01724
407262
|
|
SEFTON
PARK
|
SMITHDOWN
ROAD, LIVERPOOL L15 2LF
|
0151
7346712
|
0151
7346713
|
|
SHEFFIELD
|
HANDSWORTH
ROAD, SHEFFIELD, S13 9BN
|
01142
635012
|
01142
635013
|
|
SOUTHPORT
|
CENTRAL
12 RETAIL PARK, DERBY ROAD, SOUTHPORT PR9 0TY
|
01704
502312
|
01704
502313
|
|
ST.
AUSTELL
|
CROMWELL
ROAD, ST AUSTELL, CORNWALL, PL25 4PR
|
01726
223812
|
01726
223813
|
|
STEVENAGE
|
MONKWOOD
WAY, STEVENAGE, HERTS, SG1 1LA
|
TBC
|
TBC
|
|
SWANLEY
|
LONDON
ROAD, SWANLEY, KENT, BR8 7UN
|
01322
661963
|
01322
661962
|
|
SWINDON,
HAYDON
|
THAMESDOWN
DRIVE, SWINDON, SN25 4BG
|
01793
707882
|
01793
707883
|
|
QUEENSFERRY
|
ASTON
ROAD, CLWYD CH5 1UA
|
01244
822335
|
01244
822353
|
|
WAKEFIELD
|
ASDALE
ROAD, DURKAR, WAKEFIELD, WF2 7EQ
|
01924
241907/241909
|
01924
241908
|
|
WIGAN
|
SOHO
STREET, NEWTOWN, WIGAN, WN5 0XA
|
01942
527312
|
01942
527313
|
|
WOLSTANTON
|
WOLSTANTON
RETAIL PARK, NEWCASTLE UNDER LYME, STAFFORDSHIRE, ST5 0AP
|
01782
349112
|
01782
349113
|
|
YORK
|
JOCKEY
LANE, MONKS CROSS, YORK, YO32 9LF
|
01904
689412
|
01904
689413
|
Top
of the page
Customer Relations
We want you to be 100% satisfied with the professional
service you receive and optical goods you purchase from Asda Opticians. If you
are not entirely satisfied, please contact the Optical Manager at your local
store to discuss your concerns. Click here to locate your local Asda Opticians
contact details. The Optical Manager will endeavour to resolve your concern
or complaint in the first instance. If this is not possible the Optical Manager
will refer you to a Complaints manager, who is qualified to find a resolution
to your optical complaint.
You may prefer to contact
Asda House directly, please telephone 0500 1000 55 (free phone) or fax
0113 2417732.
In both instances we aim to resolve your complaints
as soon as possible. Regardless of how you contact us, we will acknowledge your
complaint within 24 hours. We may require to conduct an investigation into why
our service and / or goods have fallen short of your expectations. If we cannot
find a resolution within 48 hours of receiving the initial complaint we shall
give you an explanation of the prevailing reasons. We shall also send you a
letter every 10 days until a resolution is found.
If you have received services
or goods on behalf of the National Health Service, you may want to complain
to the NHS directly. You can obtain the details of who to contact within
your local health authority from your local
Asda Opticians.
12 Month Guarantee
All optical products have a 12-month warranty
against faults developing within the 12 months from the date of purchase
or collection.
Top
of the page
|
