ASDA part of the Wal-Mart family

Under the Data Protection Act 1998, you are also entitled to access your patient medication records or any other personal information held about you and you can contact
John Evans

If we are unable to resolve any complaint, you can complain to the Scottish Information Commissioner who oversees the Act and whose contact details are below. From 1 January 2005, when the general right of access comes into force, there will be a formal appeal mechanism when information is withheld. Further details on this will be available on the Commissioner’s website at www.itspublicknowledge.info before this date. The contact details for the Information Commissioner are:
Kevin Dunion, Scottish Information Commissioner, Kinburn Castle, Doubledykes Road, St Andrews, Fife, KY16 9DS Tel: 01334 464610 e.mail enquiries@itspublicknowledge.info

Classes of Information
All information at Asda pharmacy is held, retained and destroyed in accordance with NHS guidelines.? Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the Freedom of Information (Scotland) Act 2002.
Archived copies of documents which are no longer accessible or available on the web will not be available under this scheme. Requests for this information, however, can be made from January 2005 under section 1 of the Act.
This applies to all Classes within the publication scheme. The information in this Scheme is grouped into the following classes:

1. Who we are

Asda Pharmacy is part of Asda Stores Ltd, which is in itself part of Wal-Mart Stores Inc.

The relevant Health Board has made arrangements with the Asda pharmacy for the provision of pharmaceutical services under section 27 of the National Health Service (Scotland) Act 1978. The Pharmacy is contracted to provide a range of NHS services (listed under Section 2 below).

Key Personnel:
Name

John Evans

The Pharmacy Superintendent/owner is John Evans. The pharmacy may also employ locum pharmacists.

Some information may be withheld, including personal, confidential information about individuals that is protected by the Data Protection Act.

2. Our services

The range of services that we provide under contract to the relevant NHS Board includes:

• dispensing of NHS prescriptions for drugs, medicines and Drug Tariff listed appliances
• record keeping for dispensed medicines
• provision of oxygen
• care homes
• syringe and needle exchange
• safe disposal of unwanted medicines
• repeat dispensing (as part of the repeat dispensing pathfinder scheme)
• minor ailments schemes
• the supply of prescription-only medicines under written patient group directions
In addition, our pharmacies provide the following services for which there is no NHS remuneration:
• sale of over the counter medicines
• advice from the pharmacist
• prescription collection service
• confidential help and advice
• emergency supplies of prescription only medicines
• smoking cessation support
• dispensing of private and veterinary prescriptions

Standards of Service
Every pharmacist must comply with the legal requirements on the sale and supply of medicinal products and comply with the professional standards set down in Medicines, Ethics and Practice published by the Royal Pharmaceutical Society of Great Britain. For some services pharmacists and staff are required to attend training courses and sign service agreements with the NHS board.

It is a requirement of the professional allowance that we receive from the NHS Board that we have a practice leaflet available detailing all our services. This is available from the Asda Pharmacy

Our inclusion on the List of the relevant NHS Board is subject to Terms of Service. The Terms of Service for Pharmacists can be obtained from the relevant Board.

The pharmacy keeps computerised patient medication records and is registered under the Data Protection Act.
The addresses of the pharmacy premises from which the Asda1 pharmacy has undertaken to provide NHS services are available from John Evans
Superintendent Pharmacist
Asda House
Great Wilson St.
Leeds
LS11 5AD

Opening times can vary between locations, so please contact your local pharmacy directly to confirm.

3. Financial and funding information

Funding details and charging policies

The prescription charge from 1st April 2004 is £6.40. Some patients can get free prescriptions under certain circumstances – please ask for leaflet HC11. Anyone who has to pay and gets more than 5 prescription items in 4 months, or 14 in 12 months, could save money with a pre-payment certificate (PPC). You can buy them from most pharmacies. You can also apply by post – please ask for application form EC95

A 4-month prepayment certificate costs £33.40 and a 12-month prepayment certificate costs £91.80. These charges are set annually by the Scottish Executive (see www.scotland.gov.uk/Home for the latest figures).

The prescription charge is a tax paid directly to the NHS. It is not received by the pharmacist and does not form part of any remuneration to the pharmacy for NHS pharmaceutical services. The average ingredient cost of a dispensed item is £10.80 and pharmacies receive a dispensing fee for medicines of 95.20 pence per item plus a monthly professional allowance payment which ranges from £575 to £1575 depending on the number of prescriptions dispensed. (Figures correct March 2004). Further information on the cost of drugs and appliances can be found in the Drug Tariff, available from The Common Services Agency. The Information & Statistics Department of the Common Services Agency (Gyle Square, 1 South Gyle Crescent, Edinburgh, EH12 9EB) produces the Drug Tariff quarterly and monthly updates of Part 7 (drug prices) are published by the Scottish Pharmaceutical General Council (42 Queen Street, Edinburgh, EH2 3NH).

Some information in this class may not be released because it is confidential or commercial information or its release may be substantially prejudicial to the conduct of the pharmacy’s affairs.

4. Information about Policies, prescribing and prescriptions

Protocols in relation to prescribing protocols and standard operating procedures relating to the dispensing of prescriptions, data protection
We have protocols and standard operating procedures relating to dispensing of prescriptions.

Copies are available from John Evans
Superintendent Pharmacist
Asda House
Great Wilson St.
Leeds
LS11 5AD

We are registered under the Data Protection Act and abide by the Data Protection Act principles.

5. Regular publications and Public Health information.

Guidance and Information Leaflets
In order to qualify for the professional allowance we receive from relevant NHS Board, we are required to display a range of health education leaflets.
We occasionally receive other information from the NHS Board which we make available to the public.
In addition there is a range of leaflets and booklets distributed by Asda Pharmacy These are published by a variety of sources.

6. Complaints : policies, procedures and contacts for complaints

Policies, procedures and contacts for complaints
4. Our aim is to provide you with the best level of service possible. If you are unhappy with our prescription service, please:
Ask to speak to the pharmacist.
If you are still not satisfied, ask to see the Store Manager.
If in the unlikely event that you are still unhappy, please write to the following address:
John Evans
Superintendent Pharmacist
Asda House
Great Wilson St.
Leeds
LS11 5AD
If you are not happy with our response, you can write to your local Primary Care Trust. Their address and telephone number will be provided on request.
Our complaints policy is in line with the Pharmaceutical Services Regulations and the NHS complaints policy.

4. If you wish to make a complaint contact Our aim is to provide you with the best level of service possible. If you are unhappy with our prescription service, please:
Ask to speak to the pharmacist.
If you are still not satisfied, ask to see the Store Manager.
If in the unlikely event that you are still unhappy, please write to the following address:
John Evans
Superintendent Pharmacist
Asda House
Great Wilson St.
Leeds
LS11 5AD
The complaints policy is in line with the Pharmaceutical Services Regulations and the NHS Complaints Policy. If you cannot resolve the problem or if you prefer not to raise the complaint with the pharmacy directly you may contact the relevant NHS Board.

Cost of Information
In this class we will publish any changes we make to this Publication Scheme, the criteria on which our information management policies are made and a referral point for all enquires regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available.
Cost of Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly:
Requests for paper copies, multiple printouts, or for archived copies of documents, which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopy, postage etc. We will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.

a) Current leaflets and brochures on, for example, services we offer to the public are available from our pharmacies free of charge.
b) E-mail will be free of charge.
c) Where there is a charge for patient medication records or other personal information, it is regulated under the Data Protection Act.

Useful resources

Web sites:
www.itspublicknowledge.info
This is the Scottish Information Commissioner’s website

This is the NHS Scotland website.

Copyright
Material available through this publication scheme is subject to the pharmacy’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes see www.hmso.gov.uk/guides.htm

March 2004
Scottish Pharmaceutical General Council
42 Queen Street
Edinburgh
EH2 3NH
Tel: 0131 467 7766 Fax: 0131 467 7767