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My delivery is late	My order has arrived and I have a query

I need help to place my order	I want to amend or find information about my current order / delivery

What do I do if my delivery is late?

Although we take every care to ensure your order is delivered to you promptly we may sometimes run into difficulties.

If it is past the end of your delivery slot please call us on 0845 300 7771 for help. (Calls will be charged at a local rate) If it is still within your allocated delivery time slot, please wait before calling us.

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	I have just had my order delivered and there were items missing?
	There were short date coded products on my delivery?
	There were damaged items on my delivery?
	I have had free delivery will it show on my delivery note?
	I used an eVoucher discount code but its not showing on my delivery note, have I been overcharged?
	I have had some money refunded to my account but can't see it on my bank statement?
	What do I do if I am not happy with the quality of a product?
	Can I return items?
	I haven’t received my delivery note

I have just had my order delivered and there were items missing?

Please contact our call our Grocery Help centre on 0845 300 7771 for help. (Calls will be charged at a local rate)

There were short date coded products on my delivery?

Please call the Grocery Help line on 0845 300 7771. (Calls will be charged at a local rate)

There were damaged items on my delivery?

Please call the Grocery Help line on 0845 300 7771. (Calls will be charged at a local rate)

I have had a free delivery, will it show on my delivery note?

A free delivery will not show on your delivery note. Please login to your account and go to My Orders, in View you will be able to see if you have been charged for your delivery.

I used an eVoucher discount code but its not showing on my delivery note, have I been overcharged?

No. At present the delivery note doesn't show the eVoucher discount, but you can confirm that you have been charged correctly by logging into your account on www.ASDA.com and clicking on 'My orders', 'click view' next to the order you want to check. The order value shown is the actual amount charged to your debit/credit card.

I have had some money refunded to my account but can't see it on my bank statement?

It can take 7 - 10 working days for a refund to be credited to your account. If you have not had the money credited after 10 working days then please call 0845 300 7771 for help. (Calls will be charged at a local rate)

What do I do if I am not happy with the quality of a product?

We are sorry that you are unhappy with quality of your product.
If you have received a product that has been damaged in transit or is out of date please contact the Grocery Help line on 0845 300 7771. (Calls will be charged at a local rate)

If you are unhappy with the general quality of any of our Asda branded products please contact customer services on 0845 300 1111 .

Can I return items?

If you are not happy with an item you have bought or would like to return it please call us on 0845 300 7771..(Calls will be charged at a local rate)

I haven’t received my delivery note

Please contact our Grocery Help centre on 0845 300 7771 and we will arrange for a copy of your delivery note to be sent to you. (Calls will be charged at a local rate) If you want to check the amount and content of your order you can do this by logging in to your account and clicking 'My Orders' and select your order.

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	How do I amend my order after I have checked out?
	I have missed my delivery
	I've cancelled my order by accident!
	How do I check what I have ordered on my next delivery?
	How do I change the time of my next delivery?

How do I amend my order after I have checked out?

You can amend your order up to 5pm the day before your delivery but you must ensure that you have made any changes and checked out again before 5pm.

Remember if you have used an e-Voucher you will need to select it again when you check out.

Login to your account, click on ‘amend this order’, click on ‘change order’ ‘go shopping’, in 'My Trolley use the - or + buttons to amend quantities of items on your order or carry on shopping in the aisles as you would normally do. Go to checkout, check your delivery address, check the delivery date and time, go to ‘next page’, enter your card details, click ‘place order now’, your new order number will show and will be emailed to your email account, log off.

If it is after 5pm on the day your delivery is due please call us on 0845 300 7771 for help. (Calls will be charged at a local rate)

I have missed my delivery

If you were out when we delivered your grocery shopping you should have had a card posted through your door. Please contact the Grocery Help line on 0845 300 7771 and we will try to arrange another delivery or let you know if you need to re book your order.

I've cancelled my order by accident!

Call 0845 300 7771 for help, as soon as possible. (Calls will be charged at a local rate)

How do I check what I have ordered on my next delivery?

Login to your account, click on 'My Orders' at the top of the website page. Click 'View' against the order you would like to check.

How do I change the time of my next delivery?

You can change your order or your delivery slot up to 5pm on the day before your order is due. Login to your account, click on 'My Orders' at the top of the website page, and click on 'change' next to the order you would like to amend. Click 'Change Order'. In 'My Trolley' click on 'amend slot' and book a slot.

Remember to 'Checkout' every time you make changes.

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	General		Delivery
	My Account		Payment & Checkout
	eVoucher		Technical Help
	How to Shop		Customer Services





	How much does delivery cost?
	Do you deliver in my area?
	Is there a minimum order amount?
	How easy is it to shop online?
	What do you sell on the Home Shopping Site?
	Can I order from the other online offers and get them delivered with my groceries?
	How do I know my shopping will be good quality and fresh?
	Can I order GEORGE clothing online?

How much does delivery cost?

Our delivery charges are as follows;

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
£4.50	£4.00	£4.00	£4.50	£5.00	£5.00	£5.00

Do you deliver in my area?

We currently deliver from 90 stores around England, Wales and Scotland, however we are expanding the service all the time. The best way to find out if we can deliver to you, is by
clicking on ‘ Groceries to your door’, enter your postcode in the 'New Customer' section and click the 'Check button'. If your area is not currently covered, then fill out your e-mail address on the screen and we'll contact you when your local store becomes part of the home shopping network.

Is there a minimum order amount?

Yes we have a £25 minimum order value excluding delivery charge.

How easy is it to shop online?

It's really easy to order online with www.asda.com but your first shop will take a bit longer. Our customers tell us their first shop typically takes 30-45 minutes with subsequent shops taking about 10-15 minutes. To make your shop easier you can enter a few details from your ASDA till receipt, and the next day these products will automatically appear in your ‘My Favourites’ section. See quick start shopping in the How To Shop section.

What do you sell on the Home Shopping site?

You'll find a similar range of grocery products available to what you’d expect to find in one of our stores. At the moment we have around 20,000 products available online, and we're adding more new products all the time.

Can I order from the other online offers and get them delivered with my groceries?

Your grocery shopping will be delivered separately to other online products as Grocery items are picked at store and other items are delivered to you direct from the warehouse.

How do I know my shopping will be good quality and fresh?

It couldn't be fresher if you went to the supermarket yourself. Our pickers will pick your shopping as if it were their own. That means they will always be searching for the best quality, freshness and date codes available.

Can I order GEORGE clothing online?

George clothing is not available to order online at the moment, however you can browse the latest fashions at www.George.com.

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	Is there a minimum order amount?
	How do I choose a delivery time?
	How do I register?
	When can I take advantage of promotions and offers?
	How far in advance can I book a delivery slot?
	I can’t find the product I’m looking for online?
	What happens if an item I order is unavailable?
	How do I search for an item?
	How do I start shopping?
	Shop by aisle
	Search
	How do I add to my order or delete items?
	My Favourites
	Previous orders
	Quick Start Shopping
	Shopping Lists
	How do I check out?
	Can I order products to be delivered to a different address?
	How is my order confirmed?

Is there a minimum order amount?

Yes we have a £25 minimum order value excluding delivery charge.

How do I choose a delivery time?

Login into your account. Click on the delivery slot or click on 'Amend Slot' in 'My Trolley' at the top right hand side of the page. Go to delivery slot, click on the day you would like the delivery, book one of the time slots available.

How do I register?

Click on ‘Groceries to your door’, enter your postcode to see if we deliver in your area, enter the details required and choose a PIN number, your customer number will be emailed to you.
Register now.

When can I take advantage of promotions and offers?

There is a dedicated page where all special offers are listed, once logged in go to the red ‘Special Offers’ tab at the top of the page. Special offers are also listed in their respective aisles. Please note that offers are only valid if they are delivered to you before the expiry date of the offer.

How far in advance can I book a delivery slot?

You can book a delivery slot 3 weeks in advance. During busy periods such as Christmas you are advised to book as soon as you can to avoid disappointment.

I can’t find the product I’m looking for online?

While we're always adding new products to our website there are some that we don't currently sell online. Let us know what you'd like to be able to buy by emailing us and selecting Online Shopping on the drop down menu. We're sorry that we are not able to reply to individual queries about specific products, but we'll try to add them to www.ASDA.com as soon as possible.

What happens if an item I order is unavailable?

When you confirm your order, you will be given the option to turn Substitutions on or off, should a product you have ordered be out of stock. If you choose to turn Substitutions on, the nearest product to the one you have ordered will be delivered.

If we substitute with a more expensive product you will only pay the price of the product ordered.

If you are not completely satisfied with any item when your delivery arrives you can hand it back to your driver and we will arrange for your account to be refunded. If, for any reason you are not happy with any substituted product after your driver has left, just call us on 0845 300 7771 (lines are open 8am-10pm, 7 days a week, local call rate) and we will give you a full refund.

How do I search for an item?

Login to your account.. Use the product search at the top left hand side of the page.

How do I start shopping?

There are several ways you can shop with us.

	Shop by aisle
	Our online store is divided into aisles, sections and shelves, just like your local store. To select products directly from the store, click on 'The Store' tab at the top of the page and decide where you want to go to on the panel on the left of the screen by: First, choosing an aisle (e.g. 'Fruit, Veg & Salad') Second, choosing a section (e.g. 'Fruit') Third, choosing a shelf (e.g. 'Apples and Pears') You will be shown all the products currently available on the shelf. To add an item to your trolley from a shelf, click the 'add' button. The product will automatically appear in your shopping trolley on the right of the screen.

	Search
	If you know exactly what you're looking for and can't find an item, go to the search box and just type in the name of the product or the type of food, e.g. tomato soup, apples etc.

How do I add to my order or delete items?

To change the quantity of a product, click the '+' or '-' symbols next to the quantity box in 'My Trolley' or just type the new quantity straight into the quantity box.

If you want to delete an item in your Shopping Trolley, click the 'x' button next to the item or use the '-' symbol to reduce the quantity to zero.

My Favourites

We've several ways to help make your online shopping experience even quicker, after you've completed your first order. These can be found by clicking the 'My Favourites' tab. Every time you shop the list is updated, so any new items will be saved, you can also delete any items you no longer want to appear on the list.

Previous Orders

All the items you've previously bought from our online Grocery store are listed here. Simply add items to your basket one-at-a-time by clicking the 'add' button next to each item or scroll down to the bottom of the page and click 'Add All Items'

Quick Start Shopping

After you've registered, you can enter a few details from an ASDA till receipt. The following day the products from your receipt will be stored in your Favourites list. Not all the products from our stores are available from this site, but we're adding to our online range all the time.

Click on 'My Favourites' and then in the 'Quickstart Shopping' section, simply enter a few details from any ASDA till receipt (below), and the next day, all the products you bought in the store will appear in an easy-to-use list online, so you'll have no trouble finding items you usually buy.
You can add more ASDA till receipts at any time.

1.	Store number
2.	Operator number
3.	Till number
4.	Transaction number
5.	Date
6.	Time

Please note that not all of the products in stores will be available online but we're adding to our online range all the time.


	Shopping Lists
	To help make your online shopping even easier in the future, you can create personal shopping lists that contain the items you buy on a regular basis. For example, you could create a shopping list for a weekly/monthly shop, or a list for the kids' birthday parties, cleaning essentials and so on. It's like creating a personal shelf just for you, containing your favourite items. It means you'll be able to find these items and add them to your trolley very quickly, every time you shop! You can either create a new shopping list by selecting products from the aisles and shelves, or from the shopping trolley. By Adding Products from the Store Aisles and Shelves

1.	Browse to the aisle/shelf that contains the product(s) you want.


2.	Select the products you want to add by ticking the box next to it. You can select and add as many products from the same shelf you require.


3.	Click the '' button at the top or bottom of the shelf.


4.	Choose to add the product(s) to a new or existing shopping list.


5.	Click to create your list and return to the shelf you were browsing, or to start shopping from your new list.

6.	Give your list a name and desciption.


7.	Click
And that's it! You've created your first shopping list! To add more products from a different aisle/shelf to your list follow. steps 1 - 3 again, and select your chosen list in step4.

By Adding Products from your Trolley

You can even add the entire contents of your trolley to a new or existing shopping list.

1.	Add products to your trolley, in the usual way.

2.	When you've completed your shopping, click the button at the bottom of the trolley.


3.	Choose to add the product(s) to a new or existing shopping list.


4.	Click to start shopping from your new list.

5.	Give your list a name and description.


6.	Click .
Your list will be saved, and the next time you shop you'll be able to add all the products to your trolley with just one click! Note: Any products added to a list from your trolley will be in the addition to products that already exist in your shopping list i.e. the product quantity will be increased if a product in your trolley already exists in your shopping list.

How do I use shopping lists?

Once you've created a shopping list, you can shop from the list in the same way you normally would from aisles and shelves. In fact, it's like shopping from your own shelf that only contains the products you usually buy!

1.	Click the tab.

2.	Select the shopping list you'd like to shop from.

3.	Add individual products from the list to your trolley using the button, or add all the products from the list by clicking .

How do I edit my shopping lists?

You can easily amend quantities of products, remove products or change the name and description of your shopping lists.

1.	Click on the '' tab.

2.	Select the shopping list you'd like to edit.

3.	Click at the top of the shopping list.

4.	Make your changes, then click at the bottom of your list.

How do I delete a shopping list?

If you decide you no longer need one of your shopping lists you can easily delete it.
1.	Click on .

2.	Select the shopping list you want to delete.

3.	Click the at the top of your shopping list.

4.	Click 'Yes' when prompted.

Shopping Lists Hints and Tips

You can create a maximum of 10 shopping lists.

Each shopping list can contain a maximum of 100 products.

Once you have created a shopping list it will be saved, unless you delete it.

If a product in your shopping list is no longer available, this will be indicated next to the product. You can choose to replace this product with a suitable alternative.

Why not spend a little time creating shopping lists for all the products you normally buy? Try creating a list for:

Groceries
Toiletries
Household cleaning products
Kids' Lunches etc

Then when you need to come to do your online shopping you'll be able to add the products in each list to your trolley with just one click!

If you need any help with shopping lists, just call 0845 300 7771 (Calls will be charged at a local rate) where an ASDA Colleague will be happy to help.

How do I check out?

Go to checkout, check your delivery address, check the delivery date and time, add an eVoucher code if applicable. Go to ‘next page’, enter your card details, click ‘place order now’, your new order number will show and will be emailed to your email account, log off.

Can I order products to be delivered to a different address?

Yes you can place an order to be delivered to another address. Go into my details, amend the post code and house number to the delivery address. Click 'check post code', this will change the delivery address. Click on 'done' and this will save the address.

Remember to change the address back the next time you login to place an order to your home address.

How is my order confirmed?

Your order number will show when you have completed the checking out process. This will also be emailed to your email account. Remember to amend your details if you change your email address.
You can check that your order has been placed by going into ‘my orders’ click on ‘view.

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	Which Payment Methods do you accept?
	Can I pay in cash when the driver delivers?
	When is the money taken from my bank account?
	Is it secure to use my debit/credit cards to pay?
	How do I check out?
	Are the prices and special offers the same as instore?
	Can I use gift cards?

Which Payment Methods do you accept?

You can pay for your shopping on www.ASDA.com by ASDA Credit Card, ASDA Storecard, MasterCard, Visa, Maestro, Delta, Solo, Visa Electron, or American Express. All you need to do is sign for your groceries on delivery. We do not accept payments on Quidity Card.

Can I pay in cash when the driver delivers?

Our drivers are not able to accept payment when they deliver your shopping. You can pay for your shopping with most debit & credit cards.

When is the money taken from my bank account?

Your account will be debited on the day of delivery.

Is it secure to use my debit/credit cards to pay?

Because we use a secure encrypted connection when dealing with your payment details it means that it is safe to use your debit/credit cards over the Internet.

How do I check out?

Go to checkout, check your delivery address, check the delivery date and time, got to ‘next page’, enter your card details, click ‘place order now’, your new order number will show and will be emailed to your email account, log off.

Are the prices and special offers the same as instore?

Yes, the price you pay will be the normal store price at the time of delivery. At the time of your order we will give you an estimated order value and will finalise your bill when your order is picked. The special offers available to you during the online shop are identical to those that are in store.

Can I use gift cards?

Sorry we only accept gift cards in store.

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	How do I make sure that I receive an email confirmation of my order?
	I've forgotten my PIN number
	I've forgotten my login details
	How do I change my delivery/email address?
	How do I remove myself from mailing lists?
	Can I have more than one email address for the same account?
	What is my PIN number used for?

How do I make sure that I receive an email confirmation of my order?

To ensure you are receiving your confirmation of order or promotional offers from us please use the following instructions.

I've forgotten my PIN number

If you’ve forgotten your PIN you can choose another one using the memorable date you gave us when you registered. Simply go to the login page at www.ASDA.com and click on 'Forgotten your PIN'. If you can’t remember the memorable date you gave us, call 0845 300 7771 for help. (Calls will be charged at a local rate)

I've forgotten my login details

You can use either your Customer ID number or your email address with your PIN number to login to www.ASDA.com. If you still have problems logging in, call 0845 300 7771 for help.

How do I change my delivery/email address?

Once logged into your account, click the tab which reads ‘My Details’ at the very top of the page, you can then change your details in the pop up window.

How do I remove myself from mailing lists?

If you no longer want to receive emails about offers or promotions you can either unsubscribe when you receive the next email or login and go into 'My Details and uncheck the boxes where it asks if you want to receive details of offers.

Can I have more than one email address for the same account?

Only one e-mail address can be registered to each account.

What is my PIN number used for?

Your PIN is used with your email address, or Customer ID number to log into www.ASDA.com. This ensures that your account remains secure, and cannot be used by anyone other than yourself.

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	How much does it cost?
	Do you deliver to my area?
	Who can sign for a delivery?
	How far in advance can I book a slot?
	When do you deliver?
	Can I order products to be delivered to a different address?
	Does ASDA deliver outside the UK?

How much does it cost?

Our delivery charges are as follows;

Monday	Tuesday	Wednesday	Thursday	Friday	Saturday	Sunday
£4.50	£4.00	£4.00	£4.50	£5.00	£5.00	£5.00

Do you deliver to my area?

We currently deliver from 90 stores around England and Wales and we are expanding the service. The best way to find out if we can deliver to you, is by clicking on the 'New Customer' option and then entering your postcode in the box that appears. If your area is not currently covered, then fill out your e-mail address on the screen and we'll contact you when your local store becomes part of the home shopping network. Check if we delivery to your area.

Who can sign for a delivery?

Anyone who is18 years and over can sign for a delivery as long as they are at the correct address.

How far in advance can I book a slot?

You can book a delivery slot 3 weeks in advance. During busy periods such as Christmas you are advised to book as soon as you can to avoid disappointment.

When do you deliver?

Delivery times are 10am to 10pm 7 days a week. You choose a convenient 2-hour delivery slot when placing your order. Next day delivery is available if your order is placed before 5pm the previous day. You can book your delivery up to 3 weeks in advance.

Can I order products to be delivered to a different address?

Yes you can place an order to be delivered to another address. Go into my details, amend the post code and house number to delivery address. Click 'check post code', this will change the delivery address. Click on 'done' and this will save the address.

Remember to change the address back the next time you login to place an order to your home address.

Does ASDA deliver outside the UK?

We do not deliver outside the UK.

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	What are eVouchers?
	What happens if I don't use an eVoucher by its expiry date?
	I’m trying to select an eVoucher at checkout but its not working?
	How will I get an eVoucher?
	How do I use an eVoucher?
	What happens if I use an eVoucher, but the product stated isn't available?
	What happens if I amend, or cancel the order?
	Can I use multiple eVouchers on the same order?
	What happens if the total value of the eVouchers I redeem is greater than the value of my order?
	Can I use discount vouchers online?
	How do I activate vouchers?
	Can I use an eVoucher in an ASDA store?
	How do I make sure I am eligible for eVouchers?
	I have received an eVoucher that I won't use. Can I give this to a friend/relative?
	eVouchers Terms and conditions

What are eVouchers?

eVouchers are our way of saying 'thanks' to our customers, which can vary depending on the offer. For example, free delivery, money off your next order, savings on a specific product or even a free product.

eVouchers work the same way as paper vouchers do (like the kind you would find in a newspaper or a magazine) and some eVouchers will have specific conditions for use: i.e. minimum order value, delivery on a certain day/date/time, purchase of a particular product.

eVouchers are only valid for grocery shopping orders on www.ASDA.com.

What happens if I don't use an eVoucher by its expiry date?

Once an eVoucher expires it will automatically be removed from your account, so be sure to check the expiry date as soon as you receive it.

I’m trying to select an eVoucher at checkout but its not working?

All eVouchers have specific terms and conditions. If the conditions for an individual eVoucher have not been met on your current order, you will not be able to select it for use. Under these circumstances, you will be told why you are not able to use the eVoucher, and you can choose whether to amend your order before you complete the checkout process.

Some eVouchers cannot be used in conjunction with others. If you have chosen to use such an eVoucher on your current order, all other eVouchers in your account will not be selectable.

How will I get an eVoucher

eVouchers will usually be sent out by email, so make sure you check your ASDA Online Shopping emails regularly.

If you've chosen not to receive marketing messages from ASDA Home Shopping then we're afraid we won't be able to send you any at all. So, to be sure that you receive all the eVouchers that you're entitled to, make sure you visit the 'My Details' page on the website and tick the boxes under 'Communication Preferences'.

How do I use an eVoucher?

There are 2 ways ASDA can give you an eVoucher:

1. Special offer on an email of leaflet: Simply enter the code you've been given into the eVoucher code box at the checkout.

2. Directly into your www.ASDA.com account: When you login to your account, the following icon will be displayed on the Store Welcome Page if you have received a new eVoucher. Visit the eVouchers page to see the eVoucher that you have received.

To use an eVoucher, simply select it as you complete the checkout process.

What happens if I use an eVoucher, but the product stated isn't available?

If the product you order is unavailable at the time of picking your order, the eVoucher will still be deducted from the total order value.

What happens if I amend, or cancel the order?

Any eVouchers you had redeemed will be returned to ‘My eVouchers’. You will need to select them again at the checkout every time you amend your order.

Can I use multiple eVouchers on the same order?

This depends on the terms and conditions of each eVoucher; it may be possible to redeem multiple eVouchers on one order but some eVouchers cannot be used in conjunction with others.

What happens if the total value of the eVouchers I redeem is greater than the value of my order?

The total eVouchers value will be adjusted to a maximum amount equal to your order value. Under these circumstances, the value of individual eVouchers may be reduced – this will be confirmed at the checkout page, and you can choose whether you wish to use all your eVouchers at their new values.

Can I use discount vouchers online?

You can use eVouchers that have been issued by www.ASDA.com to claim free delivery and money off your orders. Paper coupons are not accepted online.

How do I activate vouchers?

When you are checking out put your eight digit voucher number and attach it to your order.

Can I use an eVoucher in an ASDA store?

I’m sorry, eVouchers can only be used when shopping online at www.ASDA.com.

How do I make sure I am eligible for eVouchers?

In order to receive eVouchers make sure you opt in to our email communication. We will then send you the best offers and promotions straight to your inbox.

I have received an eVoucher that I won't use. Can I give this to a friend/relative?

You are not able to give your e-Vouchers to a friend as eVoucher codes are customer-specific and non-transferable.

eVouchers Terms and conditions

eVouchers are valid only on Grocery shopping orders placed online at www.ASDA.com subject to these general terms and conditions. Your use of an eVoucher indicates your agreement to be bound by these eVoucher terms and conditions of use. ASDA will only honour an eVoucher if it is used in line with these terms and conditions of issue.

Certain goods or services are excluded from all eVouchers. These include Financial Services products or any other online services that ASDA may introduce from time to time. From time to time other goods or services may be excluded and any such further exclusion will be notified to you along with the eVoucher or through the www.ASDA.com website.

eVouchers that have not been issued by ASDA cannot be used at www.ASDA.com

Each eVoucher issued is subject to specific terms and conditions of use. Unless expressly stated otherwise:

4.1

eVouchers cannot be used in ASDA stores;

4.2

eVouchers are not transferable and there is no cash alternative available.

4.3

Only one eVoucher will be valid for use by one individual or one household or, as the case may be.

Each eVoucher issued may be subject to other terms and conditions of use which may include, amongst other things,

5.1

only for use on orders placed on specific day(s) or within a specified period;

5.2

only for use on orders for delivery on specific day(s);

5.3

only for use on orders for delivery within a specified timeslot ;

5.4

only for use on orders of a specific value;

5.5

only for use on a first order by a new custome.r

5.6

only valid on orders that must contain a specific product, or a combination of specific products.

5.7

cannot be used in conjunction with either specific eVoucher(s) or any other eVoucher(s) whatsoever.

All eVouchers have an expiry date. After the expiry date the eVoucher will be removed from your account.

All offers are subject to availability and while stocks last.

eVoucher value(s) may be adjusted if the total discount value is greater than the value of your order.

ASDA reserves the right to cancel or withdraw an eVoucher or amend the conditions of any eVoucher promotion at any time without notice.

10.

All eVouchers are, and will remain at all times, the property of ASDA and are not transferable or for resale.

11.

No eVoucher may be copied, reproduced, published or distributed directly or indirectly in any form for use by anyone other than the original recipient.

12.

In using this eVoucher you warrant that you are the duly authorised recipient of it. If you redeem or attempt to redeem an eVoucher to which you are not entitled you may be committing a civil or criminal offence.

13.

If we believe that any eVoucher is being used illegally or unlawfully ASDA may reject or cancel this eVoucher and take any further action as ASDA deem appropriate.

14.

You will have no claim against ASDA in respect of such rejection or cancellation of an eVoucher.

15.

ASDA shall not be liable to any customer or household for any financial loss arising out of the refusal, cancellation or withdrawal of any eVoucher or any failure or inability of a customer to use an eVoucher for any reason.

16.

The failure of ASDA to take any action in respect of a breach of these terms and conditions shall not constitute a waiver of their enforceability. ASDA reserves its rights in respect of these terms and conditions at all times.

17.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.

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	The aisles aren’t loading properly.
	The page is frozen
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	Can I use the site on any computer?

The aisles aren’t loading properly.

Position the mouse arrow where the aisles are supposed to sit. Click the right hand button on the mouse, click refresh.

Or – clear cache – follow the links below according to the browser you are using.

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The page is frozen

Try and refresh the page as your browser window may have crashed. You can do this by pressing CTRL + F5, If this doesn’t resolve the issue please close your browser and try again.

There is an Error on page

Clear cache. Then log off and log back on again, using a fresh connection.

Can I use the site on any computer?

Yes. Our site is compatible with most browsers including Apple Macs.

You just need to remember your login details and you can login from any PC. Please note that you should ensure that you don’t allow that computer to remember your details – this option may be presented to you when you have submitted your user details. Please also ensure you log out fully and close the browser.

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	What is the No Excuses Guarantee?
	What is the Asda Home Shopping site’s privacy policy?
	What are Asda Home Shopping Terms and Conditions?

What is the No Excuses Guarantee?

If you are not completely satisfied with any item when your delivery arrives you are free to return it, just hand it back to your driver and we will arrange for your account to be refunded. If, for any reason you are not happy with any product after your driver has left, just call us on 0845 300 7771(lines are open 8am-10pm, 7 days a week, local call rate) and we will give you a full refund.

We know how important it is that we deliver on time. In the unlikely event that we can't, we'll be sure to let you know, and we will refund your delivery charge.

TRY ME, LOVE ME

We are confident that you will love our ASDA brand or Extra Special food lines. However, if you find any of our food products bearing the Try Me, Love Me logo, we will be happy to refund and replace the product if you are not 100% happy.

This does not affect your statutory rights.

If you have any queries about ASDA Home Shopping you can contact us on 0845 300 7771 where there’s an ASDA colleague who’ll be happy to help you! (Calls will be charged at a local rate)

ADDITIONAL DETAILS FOR GEORGE CLOTHING

If for any reason you are not happy with your GEORGE Clothing purchase, please return it to an ASDA store within 28 days of delivery.Your nearest ASDA store can be found using the Store Locator
For refunds within 7 working days of delivery, see our 'no excuses guarantee' above.

How do I return clothing product?

Please take your Delivery Note for proof of purchase to the GEORGE till / Customer Service desk together with your clothing item and the original packaging. The clothing should not have been worn (other than to try it on) and the tickets should still be attached. Please also bring your Credit / Debit card that you used for the purchase of your order online and we will refund your card with the price you paid for the goods or, if you prefer, we will replace the goods with goods of the same value that are available in-store on that day.

For further information about returning goods please see our Terms and Conditions.

If you have any queries or concerns, please call us on 0845 300 7771 (lines are open 8am -10pm, 7 days a week, local call rate)

What is the Asda Home Shopping site’s privacy policy?

Our commitment to you is 100% - we aim to provide a service that delights you. We have set out below what you can expect from us:

ASDA's Privacy Statement
This privacy statement sets out how ASDA Stores Limited (a company registered in England and Wales under company number 464777) (the operator of this web site) complies with the European Union data protection requirements. This applies to your grocery purchases on Asda.com. Any changes to these policies will be posted on this section and so you should review this site regularly as you will be bound by them.
Any details you provide may be electronically transferred to the US to our parent company Wal-Mart Stores Inc., which assists us in operating this web site. However, any such transferred data will be dealt with in accordance with the Data Protection Act 1998.The web-sites for Home, Motor and Travel Insurance products are operated by Asda Financial Services Limited and Norwich Union Insurance Limited and from those web-sites you should click on "Important Information" to review the Privacy Policy covering these products.

Privacy
Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it.
Our commitment to you on this goes beyond complying with the Data Protection Act legislation. We measure the success of everything we do against our privacy principles - that your information will always be:
Accessible:
You can see your registration details, any saved payment card details, and any previous orders or your favourites lists easily after logging on to Asda.com
Controllable:
You can amend your registration details or your saved card details easily through the Help / My account facility on Asda.com. We can also change information for you if you call our Grocery Help line.
Private:
We won't use your details to contact you with special offers unless you want us to. Again, you can go online at any time to tell us whether or not you want to be contacted.
When we do collect information about things which we think you may be interested in you should look for the box which you can click to say that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your information for direct marketing purposes, you may change your mind at any time by writing to us or e-mailing us at:
Richard Ramsden, Data Protection Officer, Home Shopping
Asda Stores Limited, Asda House, Great Wilson Street, Southbank, Leeds, LS11 5AD

Secure:
Information about you will be kept safe and secure. Our internet systems are operated by Wal-Mart in the US who pride themselves on the extremely high security of their systems. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.
Necessary:
We only collect information that we can use to improve the shopping experience for you. You'll notice, for example, that to register with us is a very simple process and we ask for the minimum of information.

Other Web Sites Our web site may contain links to enable you to visit other web sites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other web site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this Privacy Statement. You should exercise caution and look at the Privacy Statement applicable to the web site in question.
The web-sites for Home, Motor and Travel Insurance products are operated by Asda Financial Services Limited and Norwich Union Insurance Limited and from those web-sites you should click on "Important Information" to review the Privacy Policy covering these products.

Do we use cookies? It's largely up to you. When you login to the site, you can tick a box that will allow your computer to remember your customer ID when you next return to the site. If you tick the box we'll send your computer a cookie - this is just a small piece of information containing your customer ID and name which is stored on your PC hard drive. Other than Postcodes (which help us to inform you whether we are delivering to your area) our cookies don't hold any personal or confidential information about you and any information collected by the cookies in any event will not be used outside of Asda.com.

When you come back to the site the cookie allows us to greet you personally and speed up your login. It also helps us monitor what parts of the site you visit so that we can keep improving it, making it quicker to get to the parts that our customers want to get to.

We also use a second cookie to help us keep a record of the order in which you visit our pages. We use this information to improve the site, so that you can get to the places you want to go in the fastest possible time.

You can refuse both cookies by turning cookies off on your browser. If you use Netscape Communicator: select 'Edit' from the main menu. Then choose 'Preferences' and 'Advanced' to see your options. If you use Microsoft Internet Explorer: select 'Tools' from the main menu. Then 'Internet Options', 'Security', 'Custom Level' and 'Cookies' to see your options. If you do refuse cookies, then we will not be able to do the things that we've described, but you'll still have no problems using the site and shopping with us safely and privately.

Our last comment on privacy is to assure you that we continually review our practices to make sure we back up our principles above with real actions - not just words.

What Information do we collect and what do we use it for?
You can have a look through our Online shop without giving us any personal information about yourself.

- Name, address and postcode - without this we won't know where to send your shopping and to whom. We also use postcodes to quickly get your full address to save you typing it out, and to identify whether or not we deliver to your area.

- E-mail address - we send a confirmation of your order via email. We can also keep you up to date of anything else that you may be interested in if you have given us permission to do so, or in situations were we need to contact you with regard to our service to you. Rest assured, we won't bombard you with boring emails - we haven't time to do this any more than you have time to read them!- - Telephone numbers for day and evening - if there are any problems with your order or we need to clarify anything with you, we need to be able to contact you quickly. Again, we won't pester you.

- debit/credit card number, expiry date, issue no and name of holder - we need this to collect payment for your order in the same way as when we swipe your cards in a superstore checkout.

- User name and PIN number/memorable date - this is to keep your information secure and so that we can recall your information each time you visit us.

- Where you heard about us - we value your custom and like to reward those who recommend you shop with us. For example, if you heard about us from one of our stores we will reward our colleagues in your local store.

By registering your details with ASDA Home Shopping you agree that ASDA may send you details of changes and improvements to the service, great value products which are offered by ASDA, competitions and more, by email or otherwise. We may also pass your details to 3rd Parties who may contact you for market research purposes in relation to ASDA's services. If you would rather not receive this information, you may opt out by simply logging in to your account and changing your preferences in 'My details'
We will not sell your details to a third party to allow them to contact you, but we may carry out mailings on behalf of approved third parties whose products and services we believe you may be interested in, if you have requested that we do so. We may also pass your details to third parties who may contact you for market research purposes, unless you have specifically asked not to be contacted. We may provide information at an aggregated or statistical level to third parties, but this will not identify individuals - for example, information like the fact that 50% of our shoppers buy this type of baked bean.

In order to help us design our site and improve your shopping experience we may collect information about the way you use and access our site, for example, what pages you visit and the order in which you visit them. We may employ third party experts to hel

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